Shipping policy

Thank you for shopping at Yerba Buena Commons Associates Shop. We are committed to delivering your order accurately, safely, and efficiently. Please review our comprehensive Shipping Policy below to understand how your orders are processed, shipped, and tracked.

1. Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a separate automated notification when your order has officially shipped.

  • Please note: Processing time is completely distinct from shipping/transit time. Total delivery time = Processing Time + Shipping Time.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and clearly displayed at checkout. We partner with reliable global carriers to offer the following delivery timelines:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 7 - 15 business days Free for orders over $30 / Fixed $4.99
Expedited Shipping 3 - 7 business days Calculated at checkout

⚠️ Note: Delivery timelines are estimates provided by our carriers and may vary depending on your specific location, local customs processing, severe weather conditions, or high-volume peak shopping seasons (e.g., Black Friday/Holidays).

3. International Shipping, Duties, and Taxes

We are proud to offer international shipping services to most regions worldwide. However, please be advised of the following international policies:

  • Your order may be subject to import duties, taxes (including VAT), and customs clearance fees once the shipment reaches your destination country.

  • pycwt3-ky.myshopify.com is not responsible for any additional customs duties, tariffs, or clearance fees applied to your package. All such fees incurred during or after shipping are the sole responsibility of the customer.

  • Customs procedures can occasionally cause unforeseen delays beyond our original delivery estimates.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an automated email notification from us containing a unique tracking number and a tracking link to follow its progress.

  • Please allow up to 48 hours for the tracking information to update on the carrier's network.

  • If you have not received your shipping confirmation or if your package has not arrived within the estimated timeframe, please contact our support team with your order number.

5. Shipping to P.O. Boxes or APO/FPO Addresses

While we make every effort to deliver worldwide, certain express couriers (such as DHL or FedEx Express) have limitations regarding P.O. Boxes and military addresses. If a carrier restriction applies to your delivery address, our support team will reach out to you via email to request an alternative physical delivery location.

6. Wrong Address & Delivery Failure

It is the customer's responsibility to ensure that the shipping address entered at checkout is completely accurate and comprehensive. In the event that a package is returned to us due to an incorrect, incomplete, or insufficient address provided by the customer, the customer will be responsible for any redelivery costs incurred.

7. Damages and Missing Packages

If you receive your order and discover that items are damaged, or if your tracking status shows "Delivered" but you have not received the package:

  1. Contact our customer support team immediately.

  2. Please save all packaging materials and damaged goods, as they may be required to file a formal claim with the shipping carrier.

Customer Support & Questions

For any questions, concerns, or detailed inquiries regarding our shipping processes, please do not hesitate to contact our customer support team directly via the contact form on our website or by emailing our designated support address.